Thank you for purchasing your outboard motors, Welding machines and accessories from Nauti Powerhouse. We are committed to ensuring that you are delighted with your purchase. However, we understand that there may be instances where a return or exchange is necessary. This policy outlines the conditions under which returns or exchanges are accepted.

Return Time Frame

  • Standard Return Period: Returns must be initiated within 60 days from delivery.

Condition of the Item

  • The item purchased must be returned in its original condition, unused, and with all the original packaging, accessories, and manuals.
  • Items that have been installed, used, or altered in any way may not be eligible for a return or may be subject to a restocking fee.

Return Process

  1. Initiate a Return: Contact our customer service team to initiate a return. You will be provided with a Return Merchandise Authorization (RMA) number.
  2. Packaging the Item: Securely pack the item in its original packaging. Include all accessories, manuals, and any gifts included with the purchase.
  3. Shipping: Return shipping costs are the responsibility of the customer unless the item is being returned due to a defect, damage, or an error on our path. Use a trackable shipping service and keep the receipt.
  4. Inspection: Upon receipt, the item will be inspected to ensure it meets our return criteria.
  5. Refund or Exchange: Once approved, a refund will be issued to the original method of payment, or an exchange will be processed if requested.

Exceptions

  • Custom Orders: Custom or special-order items are not eligible for return.
  • Damaged or Defective Items: If the item arrived damaged or is defective, please get in touch with us immediately for a replacement or a full refund.
  • Warranty Claims: Issues covered under warranty should be addressed according to the warranty terms and conditions.

Return Cost:

For defective products: If you receive a product that is incorrect, damaged by the carrier, or defective in any way, we understand your frustration and want to make the return process as smooth as possible for you. In this case, the customer won’t have to pay for return delivery. We will cover the return shipping costs and ensure that you receive a replacement product or a refund promptly.

For customer remorse: We understand that sometimes customers may change their minds or realize that the product they purchased doesn’t meet their needs. If you find yourself in this situation, where the product is in perfect condition but you simply no longer want it due to reasons such as incorrect product type  or a change of preference, we’ll still accept the return. However, in cases of customer remorse, the customer will be responsible for covering the actual cost of return delivery. We appreciate your understanding and cooperation in this matter.

Refunds

If you prefer a refund instead of an exchange, we will process your refund once we receive and inspect the returned item(s). Refunds will be issued to the original payment method within 10-14 business days of receiving the returned item(s). Please note that depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.

Contact Information

For any questions or to initiate a return, please get in touch with our customer service at:

Final Note

We reserve the right to modify this return policy at any time. Your satisfaction is our top priority, and we are here to help with any issues or concerns you may have with your purchase.

Thank you for choosing us for your Outboard Motors & Welding Machines.